Are these real pearls?
Yes. Every piece is genuine cultured freshwater, Akoya, South Sea or Tahitian pearl, graded by hand in Hyderabad. Each order ships with a signed certificate of authenticity from Mangatrai Gems & Jewels Pvt. Ltd.
What does the lifelong guarantee cover?
If any laboratory ever finds our pearls are not genuine cultured pearls, we refund the full amount with no time limit. Restringing and polishing are free at any Mangatrai showroom, for life. Normal wear to clasps and findings is repaired at cost.
Will it look like the photos?
Yes. Photos are of the actual grade you receive, shot in daylight. Want to see your exact strand first? WhatsApp us for a one-minute video before dispatch.
Why is it cheaper than shops near me?
We have bought pearls direct since 1905 and sell online without showroom overheads. Online prices are 30% below our own showroom tags for the same pearls.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm, any UPI app), Visa, Mastercard and RuPay cards, net banking, and cash on delivery. Payments are processed securely by Cashfree.
Can I pay cash on delivery?
Yes, on orders up to ₹20,000. Have the exact amount ready for the courier. Refused deliveries attract a 10% cancellation fee plus shipping.
How does 0% EMI with Simpl work?
Choose Simpl Pay-in-3 at checkout. You pay one third now and the rest in two monthly instalments with no interest or fees, subject to Simpl approval. Available on orders above ₹1,500.
Can I add a gift message?
Yes. Add it in the gift-message box on the product page or at checkout. We handwrite it on a Mangatrai card and never include prices in gift orders.
Do you offer GST invoices?
Yes. Every order includes a GST invoice from Mangatrai Gems & Jewels Pvt. Ltd. Add your GSTIN in the order notes for a business invoice.
How fast do you ship?
Orders placed before our daily cutoff dispatch the same day, Monday to Saturday; otherwise the next working day. Personalised pieces take 1 to 3 days.
How long does delivery take?
Metro cities usually 2 to 4 days after dispatch; the rest of India 4 to 7 days. Enter your pincode on any product page for a date.
Is shipping really free?
Yes, on every order anywhere in India, with no minimum. Every shipment is insured door to door.
How do I track my order?
You receive tracking by email and SMS when your parcel leaves Hyderabad. Track it any time at
Blue Dart tracking, or WhatsApp us your order number.
Do you ship outside India?
Not yet. We currently deliver to Indian addresses only.
What is your return policy?
Return within 15 days of shipping for a full refund, no questions asked, on orders above ₹1,000. Tell us within 24 hours of delivery and we arrange a free pickup within 2 working days.
What condition does the piece need to be in?
Unused, not personalised, and in its original condition with the tag, certificate and invoice. Personalised or engraved pieces cannot be returned.
When do I get my refund?
Within 7 to 10 working days of the piece reaching our warehouse, to the original payment method. COD orders are refunded by bank transfer.
Can I exchange for a different length or finish?
Yes, within 15 days, with free return shipping. The full value is credited toward the new piece.